Our App Guide - Fish N Flips Swim School

How to use our App

There's so many App's already out there, do I really need to download and use 1 more? Trust us, it's worth it! We've developed this guide to help you become a shark at using it in no time, ready to dive in? First off, if you haven't already, download our app by clicking one of the below buttons.

App Guide FAQ's

  • Once you have downloaded our app, you’ll need to select your Fish N Flips Swim School Location.
  • If you already have an account with us, click reset password, enter your email to create a password, and log in. Otherwise, click the “Create Account” button and follow the prompts.
  • Our app has 4 primary tabs. Dashboard, Booking, Account, and more;
    • Dashboard provides a quick snapshot of our venue and any upcoming news or events and shows recent skills your Little Fish has achieved.
    • Booking is where you can find a class and time to book your Little Fish in; this is only to be used for new bookings or additional bookings you wish to add to your schedule (Not makeups or for changing class times).
    • The account is your hub for managing your lessons. You can update payment details, students, contact details, and more!
    • More includes notifications, policies, and a meet the team tab where you can learn more about your swim school crew.
  • Before making your first booking, you’ll need to add some details to the account tab and add a student.
  • You’ll first need to navigate to the account tab and select the Little Fish whose class you want to change.
  • Select the enrollment option.
  • Find the class you wish to change and tap the transfer enrollment button for the class.
  • You’ll then view the other class times of the same level and find a time that works for you and your Little Fish’s schedule. 
  • Once you’ve found a suitable time, follow the prompts to confirm your transfer request!

Flips #1 Tip: Once you get to step 4 and see the other classes available, you can use the options at the top of the screen to filter to show only openings.

  • Navigate to the booking tab, then click ‘Find a class”.
  • Select the Little Fish you want to enrol in or click the ‘Add New Student’ option. Then tap the ‘See Classes’ button.
  • Here, you can browse our class timetable and find a suitable time for your Little Fish to enrol at their level.
  • Using the booking filters at the top of the screen, you can filter days/levels/and availability to help you find a suitable time faster. The below screengrab shows the position of the filter options with the pink circle.
  • Once you find a class time that works for you, tap the class, then the ‘Enrol now’ option, and follow the prompts to complete your booking.
  • To notify absent for your Little Fish’s class, you’ll need to navigate to the “account” tab first.
  • From here, select the student for whom you wish to notify absent.
  • Select the “Future Absences” option.
  • Select the “by date” option and follow the prompts to add in the dates you’d like to mark absent.

*Please note that class attendance must be marked absent at least one hour before a class to receive a makeup token.

Flips #1 tip: If you’d like to see your previous attendance record for your Little Fish’s classes, you can do this under the “Attendance” option in their student profile.

  • Under the Account tab in the app, select the student for whom you wish to book a makeup.
  • Select the Makeups option.
  • Select the “Available Makeup Token” you want to use from the drop-down.
  • Follow the prompts to find a suitable time to book.

*Makeup tokens can take up to 12 hours to appear after the class you missed has occurred.

  • To update your payment details, you’ll need to navigate to the “account” tab first.
  • From here, scroll down to the payment section.
  • You can add a new payment method or edit an existing one on file.
  • Follow the prompts to update your information or add a new method.

Flips #1 tip: You can edit which payment method is your primary method for using our Direct Debit by editing the payment method and selecting the “Set to primary” option.

Download EOI
Information Pack!

Download our
Information Pack NOW!

Download our
Information Pack!


Download EOI
Information Pack!


Be a Franchisee